Vi opdeler reparationer i to kategorier, fordi fejlmønstrene er forskellige. Konsolfejl er typisk mekaniske eller termiske - HDMI-porte beskadiget af kabler trukket i en vinkel, overophedning på grund af støvophobning og udtørret termisk pasta, diskdrev, der holder op med at læse, eller enheder, der slet ikke vil tænde. Controllerfejl handler næsten altid om pinde og knapper: slid på potentiometeret, der forårsager drift, slidte knapkontakter, fastklemte triggere.
Both get the same process. We inspect before we quote — you get a real diagnosis, not a guess, and we'll say plainly if something isn't worth repairing rather than take the job anyway. Consoles and controllers can be dropped off at our London workshop or posted to us; mail-in gets the same inspection and the same documentation (photos and video where relevant) as anything done in-shop.
Use the category tiles below to get to the right repair page. Everything finished carries 12-month coverage, whichever route it came in through.
Common Questions
How does mail-in work?
Choose your repair and pay at checkout, adding a prepaid Royal Mail tracked label if you're in the UK (worldwide, we send you our workshop address). Post it in, we repair and test it, and ship it back to you tracked - free, UK and international. Not sure what's wrong? Ask for a quote instead: we confirm the price before any work starts.
How long does it take?
Most repairs are typically turned around in 1 to 3 working days once we receive it. Drop-offs are often same-day. When we're busy, a repair can be delayed by up to 7-10 working days - we do everything we can to avoid that. We keep you updated the whole way with photos and videos.
Do you ship worldwide?
Yes - we accept mail-in repairs from anywhere in the world and post it back to you tracked.
What's the warranty?
Every repair and custom build comes with a 12-month warranty on the parts we fit and our workmanship. We're a full repair shop, so you're covered - the full terms are on our warranty policy page.
Do I pay upfront?
Fixed-price repairs you choose on our site, including mail-in, are paid at checkout. Workshop drop-offs booked by appointment are paid when you collect. If you asked for a quote or sent it in for diagnosis, we confirm the price first and send you a secure payment link once we've diagnosed it - nothing is charged before you approve it. No fix, no fee.
Is it safe to send my device?
Absolutely. We handle thousands of devices, track everything, and send you photos/videos of the work. Every device is tested before it goes back.
Tag ikke bare vores ord for det
Test og kalibrer din controller
Download den gratisOG Controller Testerapp til at tjekke for pinddrift, teste hver knap og trigger og genkalibrere din pude på få sekunder. Arbejder medPS5, Xbox, SCUFog mere.
Se os i aktion
Ægte builds, ægte reparationer - direkte fra OG Repairs-værkstedet.
