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This page covers every controller brand we service, not just first-party pads. Stick drift is the most common fault across all of them — PS5 DualSense and PS4 DualShock 4 use the same potentiometer stick design as most Xbox pads, so the failure mode is identical even though the controller looks different. Premium controllers (SCUF, Battle Beaver, AIM, Xbox Elite Series 2) add their own wear points on top: back paddle mechanisms, trigger stops, and swappable stick modules that loosen over time.
What we do depends on the fault. Drift gets fixed with a clean and recalibration if caught early, or a stick swap to TMR if the potentiometer has actually worn out. Paddle and trigger issues are usually mechanical rather than electronic. We diagnose before we quote, so if a repair isn't worth it — the controller's too old, or the fault runs deeper than expected — we'll tell you rather than charge for a job that won't hold.
Drop off at our London workshop or post it to us from anywhere; both routes get the same diagnosis and the same 12-month coverage on the finished work.
Common Questions
How does mail-in work?
Choose your repair and pay at checkout, adding a prepaid Royal Mail tracked label if you're in the UK (worldwide, we send you our workshop address). Post it in, we repair and test it, and ship it back to you tracked - free, UK and international. Not sure what's wrong? Ask for a quote instead: we confirm the price before any work starts.
How long does it take?
Most repairs are typically turned around in 1 to 3 working days once we receive it. Drop-offs are often same-day. When we're busy, a repair can be delayed by up to 7-10 working days - we do everything we can to avoid that. We keep you updated the whole way with photos and videos.
Do you ship worldwide?
Yes - we accept mail-in repairs from anywhere in the world and post it back to you tracked.
What's the warranty?
Every repair and custom build comes with a 12-month warranty on the parts we fit and our workmanship. We're a full repair shop, so you're covered - the full terms are on our warranty policy page.
Do I pay upfront?
Fixed-price repairs you choose on our site, including mail-in, are paid at checkout. Workshop drop-offs booked by appointment are paid when you collect. If you asked for a quote or sent it in for diagnosis, we confirm the price first and send you a secure payment link once we've diagnosed it - nothing is charged before you approve it. No fix, no fee.
Is it safe to send my device?
Absolutely. We handle thousands of devices, track everything, and send you photos/videos of the work. Every device is tested before it goes back.
Não acredite só na nossa palavra
Teste e calibre seu controle
Baixe o app gratuito OG Controller Tester para verificar drift de analógico, testar cada botão e gatilho e recalibrar seu controle em segundos. Funciona com PS5, Xbox, SCUF e muito mais.
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