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Switch consoles get treated differently from a console that sits under a TV — they're picked up, packed in bags, dropped, and plugged and unplugged from docks and chargers constantly. That shows in the fault list: charging ports worn loose from repeated cable insertion, joy-con rails that stop making a solid connection, cartridge slots that won't read a game reliably, and cracked or damaged screens from drops. Switch OLED sees the same faults plus its own screen-specific issues, since the OLED panel is a different part from the original LCD model.
Joy-con drift is the console-side equivalent of controller stick drift — same potentiometer wear, same fix logic, just built into a smaller unit. Battery health also becomes a factor on older units that have had years of charge cycles; a Switch that won't hold charge the way it used to is usually the battery, not the charging port.
We check the actual fault before quoting rather than assuming from the symptom, since a 'won't charge' Switch could be the port, the battery, or the cable. Drop off in London or post it to us — a Switch packs down small and travels well. 12-month coverage on all finished repairs.
Common Questions
How does mail-in work?
Choose your repair and pay at checkout, adding a prepaid Royal Mail tracked label if you're in the UK (worldwide, we send you our workshop address). Post it in, we repair and test it, and ship it back to you tracked - free, UK and international. Not sure what's wrong? Ask for a quote instead: we confirm the price before any work starts.
How long does it take?
Most repairs are typically turned around in 1 to 3 working days once we receive it. Drop-offs are often same-day. When we're busy, a repair can be delayed by up to 7-10 working days - we do everything we can to avoid that. We keep you updated the whole way with photos and videos.
Do you ship worldwide?
Yes - we accept mail-in repairs from anywhere in the world and post it back to you tracked.
What's the warranty?
Every repair and custom build comes with a 12-month warranty on the parts we fit and our workmanship. We're a full repair shop, so you're covered - the full terms are on our warranty policy page.
Do I pay upfront?
Fixed-price repairs you choose on our site, including mail-in, are paid at checkout. Workshop drop-offs booked by appointment are paid when you collect. If you asked for a quote or sent it in for diagnosis, we confirm the price first and send you a secure payment link once we've diagnosed it - nothing is charged before you approve it. No fix, no fee.
Is it safe to send my device?
Absolutely. We handle thousands of devices, track everything, and send you photos/videos of the work. Every device is tested before it goes back.
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