En OG Repairs, we aim to provide fast, reliable, and flexible shipping options to meet your needs.

Dispatch Times

Tiempo de preparación: 1-2 días hábiles (lunes a viernes).
Los pedidos realizados después de las 15:00 horas o los fines de semana se procesarán el siguiente día laborable.

Free Shipping Over £100

Product orders (custom controllers, quick picks, Edge/TMR modules, accessories and parts) of £100 or more ship free, worldwide on the standard service. Repair services are excluded — repair shipping is priced separately below.

UK Shipping (Products)

Standard (2-4 business days): £5.99
Custom controllers — Standard (2-3 business days): £4.99
DualSense Edge / TMR modules — Standard: £3.99
Express options are available at checkout.

Envío Internacional (Productos)

We ship worldwide. International shipping is charged by destination and shown at checkout — for example, EU Standard International (2-11 business days) starts at £9.99 and Standard International outside the EU (3-17 business days) starts at £23.99, with lower rates on custom controllers and Edge modules. Orders of £100 or more ship free on the standard service.

Refurbished consoles and controllers ship worldwide on their own flat rates: Europe (EU plus Norway, Iceland, Liechtenstein, Switzerland, Monaco and Andorra) — Standard 7-10 working days at £19.99 per console or £12.99 per controller, Express 4-7 working days at £29.99 / £22.99; rest of the world — Standard 10-13 working days at £34.99 / £27.99, Express 7-10 working days at £44.99 / £37.99. UK refurbished orders ship free on Standard (2-3 working days) or £9.99 on Express (1-2 working days), with same-day dispatch before 2pm Monday to Friday. Import duties and customs charges outside the UK are not included and are the customer's responsibility; whether they are charged depends on the destination country.

Shipping for Repairs

Los servicios de reparación siempre utilizan sus propias opciones de envío y nunca forman parte de la oferta gratuita de más de £100.

Drop-Off: Customers may drop off their item for repair at Unit 9, Hatcham Road, London, SE15 1TR, United Kingdom.

Send-In: Customers can send their item using their own preferred method or choose a prepaid Royal Mail tracked label at checkout — Tracked 48: £6.99 o Tracked 24: £9.99. International customers receive full mail-in instructions after booking.

Return Leg: Once the repair is complete, we ship your item back to you tracked at no additional cost — in the UK and internationally. Faster return shipping is available on request.

Repair & upgrade turnaround: The typical time shown on each repair or upgrade page is what we achieve in normal conditions once your device is with us. When the workshop is busy, a repair or upgrade can be delayed by up to 7-10 working days. We do everything we can to avoid that and keep you updated throughout. Turnaround times are estimates, not guarantees, and do not include postage either way.

Taxes & Duties

UK Orders: Prices shown include VAT where applicable.
EU & International: Additional import duties, customs charges, and taxes may apply and are the responsibility of the customer.

Tracking, Damaged & Lost Items

Once dispatched, you'll receive a shipping confirmation email with tracking details. If your order arrives damaged, contact us within 48 hours with photos. If lost in transit, we'll investigate with the courier and provide a replacement or refund once confirmed lost.

Business Information

Nombre comercial: OG Repairs
Teléfono: +44 20 3965 9651
Correo electrónico: soporte@ogrepairs.com
DIRECCIÓN: Unidad 9, Hatcham Road, Londres, SE15 1TR, Reino Unido

Shipping Policy