1. What services do you offer?

We specialise in console and controller repairs, refurbished gaming gear, hardware upgrades (such as Hall Effect analog sticks), and selling high-quality replacement parts for DIY fixes.

2. Do you sell outside the UK?

Yes, while we are UK-based, we also ship to the EU and international customers. Shipping costs and delivery times vary depending on your region.

3. How long does order processing take?

Orders are processed within 1-2 business days (Monday-Friday). Orders placed after 3 PM or on weekends will be handled the next working day.

4. What are your shipping costs and delivery times?

Kostenloser Versand: product orders of £100 or more ship free, worldwide. (Repair services are excluded - repair mail-in labels and drop-off are priced separately.)
UK: Standard (2-4 business days) - £5.99. Custom controllers ship Standard (2-3 business days) at £4.99, and DualSense Edge / TMR modules at £3.99.
EU: Standard International (2-11 business days) - from £9.99 depending on the product.
International: Standard International (3-17 Werktage) - wird je nach Bestimmungsort berechnet und an der Kasse angezeigt.
Reparatur per Post: Prepaid-Etikett von Royal Mail - Sendungsverfolgung 48 £ 6,99 oder Sendungsverfolgung 24 £ 9,99. Nach der Reparatur senden wir Ihr Gerät mit Sendungsverfolgung kostenlos zurück - ins Vereinigte Königreich und ins Ausland.

5. How can I track my order?

Sobald Ihre Bestellung versandt wurde, erhalten Sie eine confirmation email with tracking details.

6. Machen Sie Ihr generalüberholt Gibt es für Controller eine Garantie?

Ja, alle generalüberholt Verantwortliche fallen unter a 12 Monate Garantie, which includes faults arising from normal use but excludes accidental damage or misuse. Full details in our Warranty Policy.

7. Can I return a product if I change my mind?

We only accept returns for defective, incorrect, or eligible items. Change-of-mind returns are not accepted. Please review our Refund & Return Policy for full details.

8. How do I return an item?

Rückgabemethode: By mail
Return Label: Download/Print provided for defective/incorrect items
Return Label Cost: Free for defective/incorrect items, otherwise customer is responsible
Refund Processing: Within 10 business days after inspection

9. What should I do if my item arrives damaged or defective?

Please contact us within 3 business days of delivery mit Fotos des Produkts und der Verpackung. Wir stellen Ihnen ein vorfrankiertes Rücksendeetikett zur Verfügung und veranlassen einen Ersatz oder eine Rückerstattung.

10. Do you offer mail-in repairs?

Yes - we offer worldwide mail-in repairs. UK customers receive a prepaid tracked shipping label to drop their item at their local Post Office. International customers receive full mail-in instructions, including our address and packing guidance, after booking. Once the repair is complete we ship your device back tracked at no extra charge - in the UK and internationally.

11. Wie lange dauern Reparaturen und Upgrades?

Every repair and upgrade page shows its typical turnaround - many are same-day in the workshop, and most mail-in work goes back out within a few working days of arriving. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days. We do everything we can to avoid that, and we keep you updated with photos and videos along the way. Turnaround times are estimates and don't include postage either way.

12. Who pays for customs and duties?

For EU and international orders, customers are responsible for any applicable import duties, customs charges, and taxes.

13. How can I contact you?

📧 Email: support@ogrepairs.com
📞 Telefon: +44 20 3965 9651
🕒 Support Hours: Monday - Friday, 10:30 AM to 6:00 PM (GMT - London)

FAQs