Help & Support

How can we help?

Whether it's a repair in progress, an order, a custom build or something we've already fixed, there are two ways to reach us - pick whichever suits you. Either way you talk to the workshop, not a call centre.

One thing to know: for anything about an existing order - updates, refunds and returns, a repair in progress, a warranty claim - open a ticket here rather than calling. It goes straight to the technician on your job with everything in one place. Phone lines are for sales and new enquiries.

Live chat

Quickest during workshop hours (Monday to Friday, 10:30 to 18:00 (London time)). Ask anything - quotes, repair status, what's worth fixing. Outside hours, leave a message and we reply by email.

Open a ticket

Better for anything with detail - photos, order numbers, a fault description. No account needed: fill in the form below and you get a ticket number by email immediately.

Open a ticket ↓

Just looking for instructions - pairing, packing your device for mail-in, warranty terms? Our guides live at help.ogrepairs.com.

Open a support ticket

Tell us who you are and what's up - attach photos if they help. You don't need an account, and you'll get a confirmation email with your ticket number within a few minutes. Replying to that email adds straight to the ticket.

What's it about? Pick one and we'll route it right.

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What happens after you submit

You get a ticket number by email, straight away

The confirmation email lands within a couple of minutes and includes your ticket number. Reply to that email at any time and it goes straight onto the same ticket - no portal required.

First time? We create your account for you

You don't register anything up front. After your first ticket we email you an invitation to set a password, so you can see all your tickets and their status in one place. Using it is optional - email works just as well.

Been here before? Just reset your password

If you've had a ticket with us and can't sign in, use "Forgot password" on the sign-in page with the email address you contacted us from. No new account needed.

A real person answers

Tickets are answered by the same technicians who do the repairs, Monday to Friday, 10:30 to 18:00 (London time). No bots deciding whether your problem is worth a human.

Guides, or another way in

Answers to the common questions - controller pairing, packing a mail-in, warranty, turnaround times - are written up at help.ogrepairs.com. For sales and new enquiries you can call +44 20 3965 9651 during workshop hours - for anything about an existing order, a ticket above or an email to support@ogrepairs.com gets to the right technician faster.

Browse the guides Need a repair quote instead?