1. What services do you offer?

We specialise in console and controller repairs, refurbished gaming gear, hardware upgrades (such as Hall Effect analog sticks), and selling high-quality replacement parts for DIY fixes.

2. Do you sell outside the UK?

Yes, while we are UK-based, we also ship to the EU and international customers. Shipping costs and delivery times vary depending on your region.

3. How long does order processing take?

Orders are processed within 1-2 business days (Monday-Friday). Orders placed after 3 PM or on weekends will be handled the next working day.

4. What are your shipping costs and delivery times?

Free shipping: product orders of £100 or more ship free, worldwide. (Repair services are excluded - repair mail-in labels and drop-off are priced separately.)
UK: Standard (2-4 business days) - £5.99. Custom controllers ship Standard (2-3 business days) at £4.99, and DualSense Edge / TMR modules at £3.99.
EU: Standard International (2-11 business days) - from £9.99 depending on the product.
International: Standard International (3-17 business days) - charged by destination, shown at checkout.
Repair mail-in: prepaid Royal Mail label - Tracked 48 £6.99 or Tracked 24 £9.99. Once repaired, we ship your device back tracked at no charge - UK and international.

5. How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

6. Do your refurbished controllers come with a warranty?

Yes, all refurbished controllers are covered by a 12-month warranty, which includes faults arising from normal use but excludes accidental damage or misuse.

7. Can I return a product if I change my mind?

We only accept returns for defective, incorrect, or eligible items. Change-of-mind returns are not accepted. Please review our Refund & Return Policy for full details.

8. How do I return an item?

Return Method: By mail
Return Label: Download/Print provided for defective/incorrect items
Return Label Cost: Free for defective/incorrect items, otherwise customer is responsible
Refund Processing: Within 10 business days after inspection

9. What should I do if my item arrives damaged or defective?

Please contact us within 3 business days of delivery with photos of the product and packaging. We will provide a prepaid return label and arrange a replacement or refund.

10. Do you offer mail-in repairs?

Yes - we offer worldwide mail-in repairs. UK customers receive a prepaid tracked shipping label to drop their item at their local Post Office. International customers receive full mail-in instructions, including our address and packing guidance, after booking. Once the repair is complete we ship your device back tracked at no extra charge - in the UK and internationally.

11. Who pays for customs and duties?

For EU and international orders, customers are responsible for any applicable import duties, customs charges, and taxes.

12. How can I contact you?

📧 Email: support@ogrepairs.com
📞 Phone: +44 20 3965 9651
🕒 Support Hours: Monday - Friday, 10:30 AM to 6:00 PM (GMT - London)

FAQs