Halloween week: free thumbstick caps with any TMR upgrade. Order by Sun 8 Nov.
+44 20 3965 9651
Free worldwide shipping over £100 on controllers & products

FAQs

  1. What services do you offer?

We specialise in console and controller repairs, refurbished gaming gear, hardware upgrades (such as Hall Effect analog sticks), and selling high-quality replacement parts for DIY fixes.

2. Do you sell outside the UK?

Yes, while we are UK-based, we also ship to the EU and international customers. Shipping costs and delivery times vary depending on your region.

3. How long does order processing take?

Orders are processed within 1-2 business days (Monday-Friday). Orders placed after 3 PM or on weekends will be handled the next working day.

4. What are your shipping costs and delivery times?

  • Free shipping: product orders of £100 or more ship free, worldwide. (Repair services are excluded - repair mail-in labels and drop-off are priced separately.)
  • UK: Standard (2-4 business days) - £5.99. Custom controllers ship Standard (2-3 business days) at £4.99, and DualSense Edge / TMR modules at £3.99.
  • EU: Standard International (2-11 business days) - from £9.99 depending on the product.
  • International: Standard International (3-17 business days) - charged by destination, shown at checkout.
  • Repair mail-in: postage to our workshop, Royal Mail Tracked 48, £6.99. Once repaired, we ship your device back tracked at no charge - UK and international.

5. How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

6. Do your refurbished controllers come with a warranty?

Yes, all refurbished controllers are covered by a 12-month warranty, which includes faults arising from normal use but excludes accidental damage or misuse. Full details in our Warranty Policy.

7. Can I return a product if I change my mind?

We only accept returns for defective, incorrect, or eligible items. Change-of-mind returns are not accepted. Please review our Refund & Return Policy for full details.

8. How do I return an item?

  • Return Method: By mail
  • Return Label: Download/Print provided for defective/incorrect items
  • Return Label Cost: Free for defective/incorrect items, otherwise customer is responsible
  • Refund Processing: Within 10 business days after inspection

9. What should I do if my item arrives damaged or defective?

Please contact us within 3 business days of delivery with photos of the product and packaging. We will provide a prepaid return label and arrange a replacement or refund.

10. Do you offer mail-in repairs?

Yes. Consoles are mail-in from anywhere in the UK (console repairs are a UK service); controllers, drones and custom builds can be posted in from anywhere in the world. UK customers add postage to our workshop at checkout (Royal Mail Tracked 48, £6.99) and we email them a QR code: take your device to any Post Office and the counter scans it - no printing or label needed. International customers receive full mail-in instructions, including our address and packing guidance, after booking. Once the repair is complete we ship your device back tracked at no extra charge - in the UK and internationally.

11. How long do repairs and upgrades take?

Every repair and upgrade page shows its typical turnaround - standard turnaround is 1-3 working days (same day is possible with our priority service, fee applies), and most mail-in work goes back out within a few working days of arriving. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days. We do everything we can to avoid that, and we keep you updated with photos and videos along the way. Turnaround times are estimates and don't include postage either way.

12. Who pays for customs and duties?

For EU and international orders, customers are responsible for any applicable import duties, customs charges, and taxes.

13. How can I contact you?

  • Email: support@ogrepairs.com
  • Phone: +44 20 3965 9651
  • Support Hours: Monday to Friday, 10:30am to 8pm (UK time)