OG Repairs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, and payment confirmation.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel.
Communications with us including the information you include when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services - to process your payments, fulfil your orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience.
Marketing and Advertising - to send marketing communications and show you relevant advertisements.
Security and Fraud Prevention - to authenticate your account and provide a secure payment and shopping experience.
Communicating with You - to provide customer support and maintain our business relationship.
Legal Reasons - to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to vendors and service providers who perform services on our behalf (e.g. payment processing, fulfilment and shipping), to business and marketing partners, when you direct or consent to disclosure, within our corporate group, and in connection with a business transaction or to comply with legal obligations.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to manage your communication preferences. If you reside in the UK or European Economic Area, you may also object to or restrict processing and withdraw consent.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, contact us at support@ogrepairs.com or Unit 9, Hatcham Road, London, SE15 1TR, United Kingdom.

Trade Name: OG Repairs
Phone: +44 20 3965 9651
Email: support@ogrepairs.com
Address: Unit 9, Hatcham Road, London, SE15 1TR, United Kingdom
Support Hours: Monday - Friday, 10:30 AM to 6:00 PM (GMT - London)