How can we help?
Whether it's a repair in progress, an order, a custom build or something we've already fixed, pick whichever route below suits you. If you reach us, you talk to the workshop, not a call centre.
One thing to know: for anything about an existing order - updates, refunds and returns, a repair in progress, a warranty claim - open a ticket here rather than calling. It goes straight to the technician on your job with everything in one place. Phone lines are for sales and new enquiries.
Already sent something in? See exactly what stage it's at - checked in, in the workshop, quality checked, on its way back. No account needed, just your order number and email.
Better for anything with detail - photos, order numbers, a fault description. No account needed: fill in the form below and you get a ticket number by email immediately.
Just looking for instructions - pairing, packing your device for mail-in, warranty terms? Our guides live at help.ogrepairs.com.
Open a support ticket
Tell us who you are and what's up - attach photos if they help. You don't need an account, and you'll get a confirmation email with your ticket number within a few minutes. Replying to that email adds straight to the ticket.
What's it about? Pick one and we'll route it right.
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What happens after you submit
Guides, or another way in
Answers to the common questions - controller pairing, packing a mail-in, warranty, turnaround times - are written up at help.ogrepairs.com. For sales and new enquiries you can call +44 20 3965 9651 during workshop hours - for anything about an existing order, a ticket above or an email to support@ogrepairs.com gets to the right technician faster.