Custom DualSense Controller Repair
Busy periods can add up to 7-10 working days. We do everything we can to avoid it and keep you updated.
Deep Clean is a clean, not a repair: full strip-down, ultrasonic clean of the shell, buttons and sticks, sanitised and rebuilt. No parts fitted and no fault fixed - tick it alongside a repair to get both done in one go. Same turnaround as the repair.
Not sure what you need, or want something that isn't listed? Get a free quote →
Not worth fixing? We'll buy your controller as it is. See what it's worth →
Drop off at our London workshop (same-day possible) or mail in from anywhere in the world.
Modded or custom PS5 DualSense playing up? We repair controllers that have been changed from stock: clicky (mouse-click) triggers and face buttons, back buttons and paddles, remap chips, TMR and Hall Effect sticks, custom shells, and mods fitted by someone else.
Every controller is stripped down and checked on the bench first, so a fault in the mod itself (a loose paddle board, a lifted ribbon, a dry joint from a previous install) gets found and fixed rather than worked around.
We repair common custom DualSense issues, including:
✔️ Stick Drift Repair (left or right analog, standard or upgraded to TMR)
✔️ Sticky or Unresponsive Buttons (face buttons & D-pad, including clicky buttons)
✔️ Sticky or Unresponsive Triggers (adaptive or clicky triggers)
✔️ Back Paddle & Back Button Issues
✔️ Headphone / Mic Faults
✔️ No Power / Controller Won’t Turn On
✔️ Battery Replacement
✔️ Charging Port Repair
📮 Worldwide Mail-In service.
✅ 12-month warranty included.
🏪 Drop off at our London workshop - same day possible (UK).
📦 Mail in from anywhere in the world - send it in tracked and we'll mail it back once repaired.
See It Done
How we mail-in, diagnose and fix - straight from the workshop bench.
Frequently Asked Questions
How long will the repair take?
We aim to complete repairs in 1 day, as safely and as soon as possible, however note it can take up to 3-5 days or longer depending on parts availability. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days - we do everything we can to avoid that and keep you updated.
How do I send my controller in?
As soon as you have completed your order we will send you a confirmation email. In the UK that includes your prepaid tracked label (if you chose one at checkout) - a QR code to use at your local Post Office. Outside the UK we send our workshop address and shipping instructions so you can post your controller in. Once repaired, we ship it back to you tracked at no charge - UK and international.
I have an unofficial controller, can you repair it?
We only repair official, BattleBeaver, Aim, or SCUF controllers.
Is there a warranty?
We offer a 12 month warranty on all repairs carried out at OG Repairs.
Can you repair a modified controller?
Yes, we can, however it will incur additional charges. Please do add a note on your order if this is the case.
Do you send proof of the repair?
Yes - we send photos and a before/after video showing the fault fixed, so you can be confident in the work before your device is even back in your hands.
Can I drop it off in person?
UK customers can drop off at our London workshop (Unit 9, Hatcham Road, London, SE15 1TR). Mail-in is available worldwide - just choose your preferred option at checkout.
What payment methods do you accept?
All major cards, plus Klarna, Clearpay, Apple Pay and Google Pay - so you can spread the cost with interest-free instalments.
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