PlayStation 5 PS5 Front USB Port Repair Service
Busy periods can add up to 7-10 working days. We do everything we can to avoid it and keep you updated.
- 4.7 on Google from 623 reviews
- 12-month warranty on parts and workmanship
- 2-3 Hours typical turnaround
- Free tracked return, prepaid label emailed
- Pay in 3 with Klarna or Clearpay
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Drop off at our London workshop (same day possible with our priority service) or mail in from anywhere in the UK.
We repair the front USB or Type-C port on your PS5 if it’s not working properly. This service is suitable if you notice:
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Port looks damaged or loose
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Controller won’t charge when plugged in
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Accessories don’t connect or keep disconnecting
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Port only works when cable is held at an angle
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No power or response from the port at all
About this repair
If the front USB or USB-C port on your PS5 is loose, will not charge your controller, or accessories keep disconnecting, we replace the faulty port for £74.99 and test charging and data. Typical repair time is 2-3 hours once it is on our bench. It is covered by our 12-month repair warranty.
Signs you need this repair
- Port looks damaged or loose
- Controller will not charge when plugged in
- Accessories do not connect or keep disconnecting
- Port only works when the cable is held at an angle
- No response from the port at all
What causes it
- Cables knocked or pulled at an angle while plugged in
- Bent or broken contacts inside the port
- Debris pushed into the port
How we fix it
- We test the port with known-good cables and accessories
- The damaged port is removed
- A new port is fitted
- We test charging and data before it goes back
See It Done
How we mail-in, diagnose and fix - straight from the workshop bench.
Frequently Asked Questions
Is it the port or my cable?
Try a different cable and a different port on the console. If the cable works elsewhere but not in that port, the port is at fault.
Do the rear ports still work?
Usually yes, so you can keep using those while you arrange the repair.
Will this fix my controller not charging?
It fixes the console's port. If the controller does not charge from any port or cable, the fault is probably the controller's own charging port, which is a separate controller repair.
How long will the repair take?
We aim to complete repairs as safely and as soon as possible, however note it can take up to 3-5 days or longer depending on parts availability. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days - we do everything we can to avoid that and keep you updated.
How do I send my console in?
As soon as you have completed your order we will send you a confirmation email. In the UK that includes your prepaid tracked label (if you chose one at checkout) - a QR code to use at your local Post Office. Outside the UK we send our workshop address and shipping instructions so you can post your console in. Once repaired, we ship it back to you tracked at no charge - UK and international.
Is there a warranty?
We offer a 12 month warranty on all repairs carried out at OG Repairs.
Can you repair a modified console?
Yes, let's see what's possible.
Do you send proof of the repair?
Yes - we send photos and a before/after video showing the fault fixed, so you can be confident in the work before your device is even back in your hands.
Can I drop it off in person?
Yes - book a drop-off at our London workshop (Unit 9, Hatcham Road, London, SE15 1TR); visits are by appointment. Console repairs are a UK-only service, so mail-in is available from anywhere in the UK.
What payment methods do you accept?
All major cards, plus Klarna, Clearpay, Apple Pay and Google Pay - so you can spread the cost with interest-free instalments.
Test & Calibrate Your Controller
Download the free OG Controller Tester app to check for stick drift, test every button and trigger, and recalibrate your pad in seconds. Works with PS5, Xbox, SCUF and more.
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