PS4 Not Syncing With Controllers - Repair Service
Busy periods can add up to 7-10 working days. We do everything we can to avoid it and keep you updated.
Deep Clean is a clean, not a repair: full strip-down, ultrasonic clean of the shell, buttons and sticks, sanitised and rebuilt. No parts fitted and no fault fixed - tick it alongside a repair to get both done in one go. Same turnaround as the repair.
Not sure what you need, or want something that isn't listed? Get a free quote →
Not worth fixing? We'll buy your console as it is. See what it's worth →
Drop off at our London workshop (same-day possible) or mail in from anywhere in the UK.
If your PlayStation 4 isn’t syncing with any controllers - even after resetting - it could be a hardware fault on the Bluetooth or USB communication line.
🛠️ Common Symptoms:
✔️ Controllers flash white but never connect
✔️ USB cable doesn’t pair controller to PS4
✔️ Sync issues even after reset or safe mode
We’ll diagnose and repair the issue, whether it’s a faulty Bluetooth chip, USB sync point, or internal board fault.
📍
📦 Mail it in worldwide - 1-2 day turnaround once received.
✅ Includes a 12-month warranty for peace of mind.
See It Done
How we mail-in, diagnose and fix - straight from the workshop bench.
Frequently Asked Questions
How long will the repair take?
We aim to complete repairs as safely and as soon as possible, however note it can take up to 3-5 days or longer depending on parts availability. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days - we do everything we can to avoid that and keep you updated.
How do I send my console in?
As soon as you have completed your order we will send you a confirmation email. In the UK that includes your prepaid tracked label (if you chose one at checkout) - a QR code to use at your local Post Office. Outside the UK we send our workshop address and shipping instructions so you can post your console in. Once repaired, we ship it back to you tracked at no charge - UK and international.
Is there a warranty?
We offer a 12 month warranty on all repairs carried out at OG Repairs.
Can you repair a modified console?
Yes, let's see what's possible.
Do you send proof of the repair?
Yes - we send photos and a before/after video showing the fault fixed, so you can be confident in the work before your device is even back in your hands.
Can I drop it off in person?
UK customers can drop off at our London workshop (Unit 9, Hatcham Road, London, SE15 1TR). Mail-in is available worldwide - just choose your preferred option at checkout.
What payment methods do you accept?
All major cards, plus Klarna, Clearpay, Apple Pay and Google Pay - so you can spread the cost with interest-free instalments.
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