PlayStation 5 PS5 Freezing / Something Went Wrong (CE-100095-5)
Busy periods can add up to 7-10 working days. We do everything we can to avoid it and keep you updated.
- 4.7 on Google from 623 reviews
- 12-month warranty on parts and workmanship
- 1 Day typical turnaround
- Free tracked return, prepaid label emailed
- Pay in 3 with Klarna or Clearpay
- Secure checkout, SSL encrypted
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Drop off at our London workshop (same day possible with our priority service) or mail in from anywhere in the UK.
Is your PS5 freezing or refusing to launch games? We can help.
Common issues we fix:
Games freeze on loading screens
Apps crash or fail to open
Console boots but won't start games properly
Random freezing during play
Our expert repair involves diagnosing and resolving the root cause (often linked to storage or system hardware faults) so you can get back to smooth gaming.
Worldwide Mail-In service - fast turnaround.
Includes a 12-month warranty.
Note: This repair does not resolve CE-108255-1 errors.
Drop off at our London workshop - same day possible (UK).
Mail in from anywhere in the UK - send it in tracked and we'll mail it back once repaired.
About this repair
If your PS5 freezes, shows "Something went wrong" (CE-100095-5) or will not launch games, we diagnose and fix the root cause, which is often a storage or system hardware fault for £74.99. Typical repair time is 1 day once it is on our bench. The repair is covered by our 12-month repair warranty. It does not resolve CE-108255-1 errors, which have their own repair.
Signs you need this repair
- Games freeze on loading screens
- Apps crash or fail to open
- Console boots but will not start games properly
- Random freezing during play
What causes it
- Storage faults that stop data being read reliably
- Other system hardware faults
How we fix it
- We reproduce the freezing and errors on the bench
- We diagnose the root cause
- We repair the fault
- We test games launch and play without freezing
See It Done
How we mail-in, diagnose and fix - straight from the workshop bench.
Frequently Asked Questions
What should I try first?
Restart the console, check for system updates, and rebuild the database from safe mode. If it still freezes or shows CE-100095-5, it is likely a hardware fault.
Does this fix CE-108255-1?
No. CE-108255-1 is an SSD controller fault and has its own repair.
Will I lose my games?
Back up your saves to cloud storage before sending it in if you can, as storage repairs can affect installed data.
How long will the repair take?
We aim to complete repairs as safely and as soon as possible, however note it can take up to 3-5 days or longer depending on parts availability. When we're busy, a repair or upgrade can be delayed by up to 7-10 working days - we do everything we can to avoid that and keep you updated.
How do I send my console in?
As soon as you have completed your order we will send you a confirmation email. In the UK that includes your prepaid tracked label (if you chose one at checkout) - a QR code to use at your local Post Office. Outside the UK we send our workshop address and shipping instructions so you can post your console in. Once repaired, we ship it back to you tracked at no charge - UK and international.
Is there a warranty?
We offer a 12 month warranty on all repairs carried out at OG Repairs.
Can you repair a modified console?
Yes, let's see what's possible.
Do you send proof of the repair?
Yes - we send photos and a before/after video showing the fault fixed, so you can be confident in the work before your device is even back in your hands.
Can I drop it off in person?
Yes - book a drop-off at our London workshop (Unit 9, Hatcham Road, London, SE15 1TR); visits are by appointment. Console repairs are a UK-only service, so mail-in is available from anywhere in the UK.
What payment methods do you accept?
All major cards, plus Klarna, Clearpay, Apple Pay and Google Pay - so you can spread the cost with interest-free instalments.
Test & Calibrate Your Controller
Download the free OG Controller Tester app to check for stick drift, test every button and trigger, and recalibrate your pad in seconds. Works with PS5, Xbox, SCUF and more.
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