Xbox Series X|S Controller Headphone Jack & Mic Repair
If your headset crackles, cuts out or your mic is not picked up through your Xbox Series X|S Controller, the 3.5mm jack or its connection has usually failed. For £19.99 we repair or replace the jack, test audio and mic with a headset and rebuild. 12-month warranty. Typical turnaround is 2-3 hours.
Typical repair time: 2-3 hours
All Xbox Series X|S Controller repairs
Deep Clean is a clean, not a repair: full strip-down, ultrasonic clean of the shell, buttons and sticks, sanitised and rebuilt. No parts fitted and no fault fixed - tick it alongside a repair to get both done in one go. Same turnaround as the repair.
Not sure what you need, or want something that isn't listed? Get a free quote →
Drop off at our London workshop (same-day possible) or mail in from anywhere in the world.
Signs your Xbox Series controller needs this
- No sound in your headset when plugged into the controller
- Sound only in one ear, or only at an angle
- Crackling when the plug moves
- Teammates cannot hear your mic
What causes it
- Headset cables pulled or knocked while plugged in
- Worn contacts inside the jack
- Cracked solder joints behind the jack
How we fix it
- Test with a known-good headset to confirm the fault
- Open the Xbox Series controller and repair or replace the jack
- Test audio and mic
- Rebuild and test every input
At a glance
- Price
- £19.99
- Typical repair time
- 2-3 hours
- Warranty
- 12 months
- How
- Mail-in worldwide or London drop-off by appointment
- Extra repairs
- 10% off each extra fix in the same order
Other Xbox Series X|S Controller repairs & upgrades
- TMR anti-drift stick upgrade£29.99
- Trigger repair£19.99
- Bumper repair£19.99
- Charging port repair£19.99
- Button repair£19.99
- Thumbstick cap replacement£9.99
- Stick drift repair£19.99
- Ultrasonic deep clean£19.99
- Full button & trigger restore£22.99
- Clicky triggers£59.99
- Hall effect stick upgrade£24.99
- Clicky face buttons£59.99
Same fix, other controllers
Frequently Asked Questions
How do I know it is the controller and not my headset?
Try the headset in another device. If it works there, the controller jack is the problem.
Does this fix the controller's built-in speaker?
This repair covers the headset jack and mic through it. Mention any other audio fault in your order notes.
How do I get my Xbox Series controller to you?
Mail it in from anywhere: UK orders can include a prepaid tracked label, and international customers get our workshop address and packing instructions by email. We send it back tracked at no extra charge. In the UK you can also drop it off at our London workshop by appointment.
Is the headphone jack repair covered by a warranty?
Yes. Every repair and upgrade we carry out on a controller comes with a 12-month warranty from our London workshop, and we send photos or video of the finished work before it ships back to you.
