PS5 DualSense Controller Headphone Jack & Mic Repair
If your headset crackles, cuts out or your mic is not picked up through your PS5 DualSense Controller, the 3.5mm jack or its connection has usually failed. For £24.99 we repair or replace the jack, test audio and mic with a headset and rebuild. 12-month warranty. Typical turnaround is 2-3 hours.
Typical repair time: 2-3 hours
All PS5 DualSense Controller repairs
Deep Clean is a clean, not a repair: full strip-down, ultrasonic clean of the shell, buttons and sticks, sanitised and rebuilt. No parts fitted and no fault fixed - tick it alongside a repair to get both done in one go. Same turnaround as the repair.
Not sure what you need, or want something that isn't listed? Get a free quote →
Drop off at our London workshop (same-day possible) or mail in from anywhere in the world.
Signs your DualSense needs this
- No sound in your headset when plugged into the controller
- Sound only in one ear, or only at an angle
- Crackling when the plug moves
- Teammates cannot hear your mic
What causes it
- Headset cables pulled or knocked while plugged in
- Worn contacts inside the jack
- Cracked solder joints behind the jack
How we fix it
- Test with a known-good headset to confirm the fault
- Open the DualSense and repair or replace the jack
- Test audio and mic
- Rebuild and test every input
At a glance
- Price
- £24.99
- Typical repair time
- 2-3 hours
- Warranty
- 12 months
- How
- Mail-in worldwide or London drop-off by appointment
- Extra repairs
- 10% off each extra fix in the same order
Other PS5 DualSense Controller repairs & upgrades
- GuliKit 720 TMR tension-adjustable sticks£59.99
- No power repair£24.99
- Stick drift repair£24.99
- TMR anti-drift stick upgrade£34.99
- Trigger repair£24.99
- Water damage repair£33.99
- Battery replacement£19.99
- Full button & trigger restore£29.99
- Charging port repair£24.99
- Button repair£24.99
- Ultrasonic deep clean£19.99
- Thumbstick cap replacement£14.99
- 2 back paddles£69.99
- Clicky triggers£64.99
- 4000mAh battery upgrade£34.99
- Shell & button swap£34.99
- Clicky buttons & triggers£79.99
- 4 back paddles£79.99
- Clicky face buttons£59.99
- Interchangeable thumbsticks£24.99
Same fix, other controllers
Frequently Asked Questions
How do I know it is the controller and not my headset?
Try the headset in another device. If it works there, the controller jack is the problem.
Does this fix the controller's built-in speaker?
This repair covers the headset jack and mic through it. Mention any other audio fault in your order notes.
How do I get my DualSense to you?
Mail it in from anywhere: UK orders can include a prepaid tracked label, and international customers get our workshop address and packing instructions by email. We send it back tracked at no extra charge. In the UK you can also drop it off at our London workshop by appointment.
Is the headphone jack repair covered by a warranty?
Yes. Every repair and upgrade we carry out on a controller comes with a 12-month warranty from our London workshop, and we send photos or video of the finished work before it ships back to you.
